Pending KYC: All PPIs who have not provided details of an Officially Valid Document (OVD), such as Aadhaar Number, are classified as "Pending KYC". Customer’s with status "Pending KYC" cannot add any funds into Udio Wallet. Such customers can use the available Udio balance for purchase of any products and services. Use of such balances to transfer to a bank account or to any other PPI holder is not permitted.
Minimum KYC: All PPIs who have provided details of an Officially Valid Document (OVD), such as Aadhaar Number, are classified as "Minimum KYC". "Minimum KYC" Customers can:
e-KYC: PPI holders who provide their Aadhaar Number and complete the OTP based eKYC procedure i.e. verifying their Aadhaar number by completing OTP process shall be classified as e-KYC. Such Customers shall agree to the eKYC terms and conditions given below in this document. e-KYC Customers can:
Full KYC: PPI holders completing the full KYC process i.e. submission of Application Form, Photograph, KYC documents or Bio-metric based Aadhaar authentication, shall be classified under this category. Such Customers can:
Vouchers are offers made to you by Udio Partner Merchant Businesses or employers. These can be used for your purchases at the respective Merchant outlets or for recharges/purchases online or using the Udio app/Udio card. these vouchers carry validity and has to be utilized within the validity period. There are various types of vouchers as mentioned below:
Recharge Vouchers: The vouchers typically issued through Recharge Partners can be used for your pre-paid mobile phone/DTH or Broadband recharges through Udio app.
Gift Vouchers: These vouchers are discount vouchers/coupons issued by popular Business outlets across India. Now you can discover awesome offers and get great discounts with your Udio wallet for your favourite hangouts and explore new offers.
Meal Vouchers: These vouchers can be utilised at any of the partner Meal Outlets by swiping your Udio card when you make a purchase.
Fuel voucher: These vouchers issued by Corporates/partner merchants or Transerv and can be utilised at any of the merchants identified as Fuel Service stations by swiping your Udio card when you make a fuel payment. Any additional surcharge and service tax applicable will be deducted from your wallet balances.
Udio Treats: Udio treats is a special voucher issued by partner merchants/corporates or Udio that can be used anywhere across the Udio environment for accessing the Udio services including card transactions, recharges/bill payments, gifting or payment to merchants or any additional feature made available from time to time. They are treated similar to your Udio cash balance but cannot be transferred to other wallets/bank account or sent to other mobile numbers as part of send/request money feature and split bills.
You Total Udio balance is a sum of Cash Wallet and Voucher balances. For eg. If you have ₹.100 in your Udio wallet and ₹,50 Meal voucher and ₹.100 Medical voucher ,your Udio Cash will be ₹.250. You can transfer your Cash Wallet Balance (Udio! Wallet Balance) to your bank account. But Voucher Balances cannot be transferred. They can only be deducted from your Voucher Balance when you pay at the respective merchant outlets.
- Select Add money from the Udio app and click on Locate Cashpoint
- The map will display the closest cashpoints along with their address, contact information and location details if available in your location.
- Visit any Udio cashpoint and handover the money to be loaded quoting your mobile number and wallet load.
- Once the cashpoint agent confirms, your Udio wallet will be loaded with the respective amount.
Udio treats is a special voucher issued by partner merchants/corporates or Udio that can be used anywhere across the Udio environment for accessing the Udio services including card transactions, recharges/bill payments, gifting or payment to merchants or any additional feature made available from time to time. They are treated similar to your Udio cash balance but cannot be transferred to other wallets/bank account or sent to other mobile numbers as part of send/request money feature and split bills.
You cannot withdraw money from ATMs using your normal Udio card. However, if you have a Udio cash card, it can be used to withdraw money from ATMs.
Udio cash cards are physical cards that allow cash withdrawal at ATMs. This is different from a normal Udio card where ATM cash withdrawal is not permitted.
Due to limited availability, Udio cash cards are not available for all users. We will let you know once is available for all users.
ATM Withdrawal is available only for Udio cash cards. For every withdrawal, a withdrawal fee of Rs.20 applicable GST
The maximum amount that can be withdrawn per month with a Udio cash card is Rs.24,000. Also, your wallet balance cannot exceed Rs.50,000 at any point in time when you use a Udio cash card. Apart from this, there may be daily & weekly limits as prescribed by RBI for cash withdrawal. Also, any additional limit imposed by the bank at its ATM may is applicable.
The Udio ATM card comes with a PIN mailer in your card kit. You can only withdraw cash from ATMs using the PINs
Though we would want you to continue using the wallet, please call us at 022-6773 7800 and write to us at firstname.lastname@example.org to close the account
You may choose to spend the balance and then inform us to close the wallet. Else, be rest assured, your available balance shall be transferred to your bank account. Please call us at 022-6773 7800 and write to us at email@example.com to know the detailed process of the same.
We suggest you opt for a temporary block to your wallet in case you envisage such a situation. We don’t allow customers to register again with the same mobile number.
Availing a loan via Udio is extremely easy.
If you are eligible, the loan will be credited directly to your Udio wallet.
The personal loan that is availed through Udio is provided by our lending partner “VISU LEASING AND FINANCE PRIVATE LIMITED “ (operating under the brand ‘InCred’) which is a leading Non-Banking Financial Company providing simple and hassle-free loans for eligible individuals.
The loan will take 24-72 hours for approval.
The loan amount is credited to your Udio Wallet. You can use your Udio Card to spend any store that accepts a Visa card online or offline. You can also use the amount in your Udio Wallet to, recharge/pay bills, scan & pay via BharatQR or purchase brand vouchers
At Udio, we take pride in being a customer first and friendly organization. If you don’t have a Udio Card, we will arrange to send Udio Card to the address mentioned by you while applying for loan. You will be charged Rs. 99/- for Udio Card.
Any person between 21 and 60 years of age will be eligible for a loan. We are currently offering loans to residents of Delhi, Bangalore and Mumbai and will expand to other cities soon.
The loan amount eligibility would be dependent on your credit score. Any person would be eligible for a maximum loan of upto Rs.1 lakh.
After the application is submitted, an Incred representative reviews your application for accuracy of data and eligibility. After this is done successfully, the loan amount is credited to your Udio wallet. In the unfortunate case of any mismatch in data, an Incred representative would get in touch with you. In some remote cases, loans are also declined for multiple security reasons. However, you’re welcome to retry for a loan after 60 days from your application date.
We need your Aadhaar data to fetch your CIBIL score. CIBIL score is a measure of your credit score basis which your loan eligibility is calculated. 1 secret tip to increase your credit score is to avail the loan and pay the dues on or before time.
Currently, for processing your loan, you are charged a processing fee of 1% on the loan availed. Additionally, you may also be charged Broken Period Interest for shall be applied for the period between the date of disbursal and the EMI start date.
Both the above-mentioned charges are deducted from the loan amount while disbursement of the loan. Fees once paid cannot be reversed. However, keep an eye out for other interesting offers through which you could save money when you use your Udio card and app.
You choose the tenure for repayment of your loan while applying for the loan. Your loan amount along with the interest payable is divided into equated monthly instalments (EMI). We will be sending you SMS with a payment link before the due date to pay your EMI. You can make the payment using your credit/debit card, net banking or Udio wallet. We will remind you about the pending payment to ensure you pay on time
Upon request of cancellation/foreclosure of a draw-down customer will be required to pay Transerv Rs. 750/- (plus GST) and the accrued interest and remaining principal amount to the the Lending Partner.
Delayed Interest charge of 3% per month of the EMI overdue amount will be levied for number of days EMI payment is delayed.